We also value your feedback and suggestions — they help us continually improve the Shop Insurance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Markel Insurance has unveiled its FintechRisk+ product in Australia, marking a significant expansion of its insurance solutions tailored for the financial technology sector. This launch aligns with the company's strategy to support the burgeoning fintech industry, which comprises over 800 firms in Australia and is projected to generate substantial revenue growth in the coming decade. - read more
In a significant development for Australian small and medium-sized enterprises (SMEs), Zurich Financial Services Australia has partnered with Cowbell to introduce 'Prime One', an AI-driven cyber insurance product. This collaboration aims to address the growing cyber threats faced by businesses by offering rapid underwriting and continuous risk assessment. - read more
The Australian Prudential Regulation Authority (APRA) has recently emphasised the need for a significant enhancement in how financial institutions manage risks associated with artificial intelligence (AI). This directive comes in response to the rapid evolution and integration of AI technologies within the banking, insurance, and superannuation sectors. - read more
The Australian Competition and Consumer Commission (ACCC) has initiated a Phase 2 in-depth assessment of Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance. This move reflects concerns that the transaction could substantially lessen competition in the supply of motor vehicle and home and contents insurance in Western Australia. - read more
Welcome to our comprehensive guide on essential insurance types for retail businesses, specifically tailored for both e-commerce and physical store owners. Navigating the world of insurance can often feel complex and daunting, especially with the myriad of options available. Our aim is to demystify this process and help you make informed decisions about protecting your business. - read more
In the world of retail, being prepared for the unexpected can mean the difference between thriving and just surviving. Disaster preparedness is crucial, especially in a market where small retail businesses face unique challenges and risks daily. From natural disasters to theft and unforeseen accidents, these events can create significant disruptions. - read more
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Knowledgebase
Copayment: A fixed amount you pay for a covered healthcare service, usually when you receive the service.
