Whether you’d like to explore insurance options through Shop Insurance Solutions, request a quote from a participating insurance broker, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating insurance broker to discuss your requirements and, where applicable, available options.
We also value your feedback and suggestions - they help us continually improve the Shop Insurance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.
Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
f you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.
You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh small business commentary has again put insurance affordability under the spotlight, with many Australian operators facing the difficult task of balancing higher premiums against day-to-day trading costs. For retailers, cafés, convenience stores, boutiques and online sellers, the message is clear: reducing cover may ease short-term cash flow pressure, but it can also shift far greater financial risk back onto the business. - read more
Fresh insurance industry attention on SME cyber exposure is a timely reminder for Australian retailers that digital risk is no longer separate from day-to-day shop operations. Even a small store may now rely on connected point-of-sale terminals, cloud accounting, booking tools, e-commerce platforms, delivery apps, loyalty databases and supplier portals. When one of those systems fails or is compromised, the result can be more than a technical inconvenience. - read more
Lithium-ion battery risk is moving from a niche safety issue to a practical insurance concern for Australian retailers. As more shops sell, store, repair or use rechargeable devices, insurers are paying closer attention to how battery-related fire exposure is managed. For small retailers, the issue is not limited to e-bike stores or electronics outlets. Batteries can sit inside scanners, payment terminals, display products, toys, mobility devices, power tools, laptops and customer repair items. - read more
Fresh attention on insurance complaints and claim disputes is a practical reminder for Australian shop owners: the real test of a policy is not the renewal invoice, but how clearly it responds when trading is interrupted, stock is damaged or a customer incident leads to a liability claim. - read more
A shop insurance quote is more than a premium. Learn how to review cover limits, excesses, exclusions, business details, assumptions and Product Disclosure Statement information before comparing options. - read more
Welcome to our comprehensive guide on essential insurance types for retail businesses, specifically tailored for both e-commerce and physical store owners. Navigating the world of insurance can often feel complex and daunting, especially with the myriad of options available. Our aim is to demystify this process and help you make informed decisions about protecting your business. - read more
Shop insurance premiums can vary widely because insurers assess both your retail business and the cover you choose. This guide explains common cost factors, from business type and location to stock value, claims history, policy limits and economic conditions. - read more
Australian shop owners may need insurance because of state laws, lease terms, supplier contracts, market rules or practical business risks. This guide explains the difference between legal obligations, contractual requirements and optional cover commonly considered by retailers. - read more
Knowledgebase
No-Fault Insurance: A type of car insurance where your insurer pays for your damages regardless of who is at fault in an accident.
