We also value your feedback and suggestions — they help us continually improve the Shop Insurance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh insurance industry attention on SME cyber exposure is a timely reminder for Australian retailers that digital risk is no longer separate from day-to-day shop operations. Even a small store may now rely on connected point-of-sale terminals, cloud accounting, booking tools, e-commerce platforms, delivery apps, loyalty databases and supplier portals. When one of those systems fails or is compromised, the result can be more than a technical inconvenience. - read more
Lithium-ion battery risk is moving from a niche safety issue to a practical insurance concern for Australian retailers. As more shops sell, store, repair or use rechargeable devices, insurers are paying closer attention to how battery-related fire exposure is managed. For small retailers, the issue is not limited to e-bike stores or electronics outlets. Batteries can sit inside scanners, payment terminals, display products, toys, mobility devices, power tools, laptops and customer repair items. - read more
Fresh attention on insurance complaints and claim disputes is a practical reminder for Australian shop owners: the real test of a policy is not the renewal invoice, but how clearly it responds when trading is interrupted, stock is damaged or a customer incident leads to a liability claim. - read more
Fresh industry attention on insurance taxes is worth watching for Australian retailers, particularly as many small businesses continue to balance higher operating costs with the need for reliable cover. The Insurance Council of Australia has again argued that state-based taxes and levies on insurance can make premiums less affordable, adding another layer of pressure for households and businesses that are already exposed to weather, theft, liability and interruption risks. - read more
In the world of retail, being prepared for the unexpected can mean the difference between thriving and just surviving. Disaster preparedness is crucial, especially in a market where small retail businesses face unique challenges and risks daily. From natural disasters to theft and unforeseen accidents, these events can create significant disruptions. - read more
In today's fast-paced world, economic conditions are constantly changing. From fluctuations in the Australian dollar to shifts in global trade policies, these changes can significantly impact businesses of all sizes. As a business owner, keeping abreast of these shifts is not just beneficial—it's essential. - read more
Welcome to our guide on why regularly reviewing your shop insurance coverage is not just a good practice, but an essential one. In the complex world of business, especially for retail enterprises, staying on top of your insurance needs can be quite challenging. With so many different types of coverage available, it can be daunting to determine exactly what you need for your unique business situation. - read more
Welcome to our comprehensive guide on essential insurance types for retail businesses, specifically tailored for both e-commerce and physical store owners. Navigating the world of insurance can often feel complex and daunting, especially with the myriad of options available. Our aim is to demystify this process and help you make informed decisions about protecting your business. - read more
Knowledgebase
Insurance Underwriter: An insurance company, a financial institution that sells insurance.
